|100% Original & Authentic Products|
|Cash on Delivery for all products|
|easy & free exchange policy|
This policy is in accordance with the Consumer protection Act In India.
Kindly read through the policy, all the purchase done on shoplance.in are assumed to have agreed to the policy as per terms and conditions.
WE HAVE A VERY EASY EXCHANGE POLICY. IF YOU ARE NOT SATISFIED OR HAPPY WITH YOUR PURCHASE, YOU MUST INFORM US WITHIN 2 DAYS FROM THE DATE OF RECEIVING THE ORDER. WE WILL VALIDATE YOUR EXCHANGE REQUEST, ONLY AFTER WE AUTHORIZED IT, THE PRODUCT SHOULD BE RETURNED TO US ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION AS SENT TO CUSTOMER AND YOU WILL RECEIVE A CREDIT NOTE FOR THE SAME WHICH HAS NO EXPIRY DATE OR EXCHANGE THE SAME ON PRIOR EFFECT.
TO RAISE THE EXCHANGE REQUEST PLEASE CLICK HERE
IF YOU ARE UNABLE TO RAISE RETURN THEN WRITE AN EMAIL AT SUPPORT@SHOPLANCE.IN.
OUR SUPPORT TEAM WILL ARRANGE THE REVERSE PICKUP FROM YOUR ADDRESS AND ONCE THE PRODUCT REACH BACK TO US WE WILL DO QUALITY CHECK AND PROCESS EXCHANGE AS PER OPTION CHOSEN IN THE EXCHANGE REQUEST.
PLEASE NOTE: ENTIRE PROCESS TAKES TIME OF 7 TO 14 BUSINESS DAYS DEPENDING ON SPEED OF DELIVERY OF COURIER FROM YOUR PIN CODE/AREA TO OUR RETURN PROCESSING CENTER.
TERMS & CONDITIONS for Exchange:
TERMS & CONDITIONS for Refund:
Refund Process: To request a refund, customers must follow the specified process mentioned on our website. This typically includes providing proof of purchase, detailed information about the issue, and any supporting documentation such as photographs or descriptions.
Eligibility Verification: We reserve the right to verify the eligibility of a refund request. This may involve requesting additional information or conducting an investigation, if necessary, to ensure the validity of the claim.
Refund Methods: Refunds will be processed using the same payment method used for the original purchase, unless otherwise specified. We aim to process refunds in a timely manner, but the timeframe may vary depending on the payment provider and other factors.
Exclusions: Some products or services may be excluded from our refund policy, such as perishable goods, customized or personalized items, or items explicitly marked as non-returnable. Customers should carefully review the product listing or contact our customer support for clarification on eligibility for a refund.
Policy Updates: This refund policy is subject to change and may be updated periodically. Customers should review the most current version of our refund policy on our website or contact our customer support for any clarifications.
Please note that this policy is in accordance with the Consumer Protection Act and is designed to protect the rights and interests of our customers. We are committed to providing a fair and transparent refund process for a satisfactory customer experience.
Exceptions to Exchange and Refund policy:
Note: We hope that customer who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Even if we replace such items there are high chances that you will receive similar product again
Top – Georgette with Heavy Embroidery (Semi Stitched)
Bottom – Dull Santoon
Inner - Santoon
Dupatta – Nazmeen with Embroidery Work
Type – Max Upto 48” 4XL (Semi Stitched - Free Size)
NOTE: DRESS WILL BE EXACTLY SAME AS SHOWN IN VIDEO