Return Policy

Please note :- All Sale items are not returnable and non exchangeable. 

We accept the return if you don't like the productReturn window closes after 24 hours of delivery.

Return is accepted via two options only 

1 - By visiting return center by  Clicking here 
You need to simply enter order number and mobile number. No account Login required.


2 - By sending an email to
     (with subject line as Return order# <Your order number> )

If you need any help or assistance for return you can contact us on whatsapp helpline number +919316868231. (only messages) Calls cannot be answered. 
Helpline work hours are Mon-Fri 10:30AM to 6PM & Sat 10:30AM to 2:00PM. 
We are closed on Sunday and on public holidays.   

We will process return request only if it's notified within 24hours of delivery, Any return request after 24 hours of delivery will not be processed or entertained.  Once return is accepted you will be notified by email.

Please note :- You will have to send us the return parcel via India speed post or reputed courier company. And share tracking details. We do not have return doorstep pickup option. 

 As soon as returned product is received in warehouse, our quality team will check if returned product is in same condition as delivered like unworn, and not soiled. Post which Store credit or Store Credit+Refund will be processed next day. 

In case you get damaged or different product sent to you. You need to inform us within 24 hours of delivery time then only we can process return otherwise claim will not be approved. 
For damaged or different product getting sent you all shipping cost forward and reverse will be borne by 


Store Credit & Bank Refund after successful return

  Store Credit - Amount will be credited to ShopLance wallet and you can opt for any other product on the website. No deduction in shipment or transaction fees. 

Bank Refund 
If opted for we also provide 50% of purchase amount as bank refund and 50% as store credit, and Rs.50 will be deducted as transaction charges in this case. 

 All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. 

 Refund and Cancellation

We believe in satisfying and delighting our customers. 
Our return policy is made keeping customers requirements in mind and hence we have easy transparent process defined for it. 
Having stated this we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions
it is necessary to replace/return the product.

1 Items which have reduced selling price are considered as sale items and which are sold at full price
are considered non-sale (fresh) items.

2 Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered: 
If you have received damaged product or the wrong item, please mail us at with your order number and couple of pictures of the material within 24 hours of delivery.  If you don't report damaged item within 24 hours of delivery unfortunately then we won't be able to process the replacement/refund. We need original video of unpacking item. 

3 We will try and replace the product as soon as possible

4 Clearance sale items are final and will not be exchanged.

5 Beads and Sequences coming off:
We believe that people who buy product with beads and sequences understand that it has tendency to come off. Even when we take care of good handling and shipping this is almost impossible to avoid. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the product please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive similar product again.

Q- Can I return/exchange products in Buy 1 and Get X offer?
A - No we don't do exchange/return of products in Buy1 and Get X offer

Q- How do I return a product? What is the process?

A- You can mail us at or raise request by Clicking here. and we will help you with the procedure to get the items back to us. 

Q- Is Shipping charge returned?

A- Shipping charge in any case is non-refundable.

Q- How I get refund for my order ?

A- We provide only store credits for all the orders which is valid for 1 year. 
     & also refund of 50% in case customer wants to opt for second option.

Q- Can I cancel the order after I order?

A- Yes you can cancel the order within 24 hours of placing the order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.

Q- Do you return and exchange the sale items?

A- We do not exchange / refund sale items. 

To start a return, you can contact us at or call us at +91 8263078606 (MON-SAT 9-6PM) If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), N95 Masks, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.